Frequently Asked Questions

Of course, the product can be returned free of charge only if once delivered it is damaged or has manufacturing defects, if instead the product is in perfect condition and wants to make a return by mistake of the size, the costs will be pay by the customer.

You can return the goods to us within 14 working days from the delivery of the package to your home.

Before making a return, please contact our customer service by email: dulka.store@outlook.com.

Please indicate in the e-mail the reason for the return and if possible send the photos of the product.

Paying by credit card is absolutely safe because communications between our site and the bank are encrypted and cannot be traced by third parties.

Delivery is made within 2-5 working days in Switzerland by Swisspost you can track your package from the shipping confirmation e-mail.